Privacy Policy

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What information we hold about you

We collect personal information, which will include data that the law categorises as special categories, whenever you provide it to us. This personal information may include the following:

• name, address, date of birth and contact details
• your medical history including current and historic illness, treatment and medication 
• any dietary needs you may have
• any allergies we need to be aware of
• name and contact details of authorised persons which you consent for us to contact regarding your care

How we use your data

How we use your data will depend on the purpose for which you have provided your data. If you make an enquiry we will use your data for the purposes of responding to your enquiry.

If you become a client we will use your data (including the data of your representative where appropriate) to provide our care services to you and for the purpose of audits to monitor and ensure compliance with our strict information handling policies, for training purposes and to develop and improve our business.

Keeping your data secure

We use technical and organisational measures to safeguard your personal data, for example: 

•  we store your personal data on secure servers
• your personal data is encrypted in transit
• access to your personal data is limited to authenticated and approved staff

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

We will never send you personal data over the internet other than in an encrypted format.